Choosing Care Options
When choosing among senior care options, it seems that families are caught in the middle…in a winless predicament between cost and quality. If they find a provider that has the level of quality they want, it is often cost-prohibitive, while choosing a provider they can afford forces them to forfeit standards and values.
Given this reality, many have dismissed the possibility of both affordability and excellence with their senior care choice. At Elim Care, we believe that our commitments to integrity and quality demand that we bridge this gap for your family.
We deliver excellent healthcare not because a resident is paying for it, necessarily, but rather because we are compelled by our commitment to Christ-centered community.
We provide affordable senior care with our commitment to quality control.
Affordability. Excellence. Two sides of the same coin.
Affordable senior care can be attained with quality in both processes and programming. We are constantly assessing and evaluating our setting and structure…our methodologies, facilities, and systems… at all levels of our organization, ensuring that at all times we are efficiently operating. We are using innovation and creativity to resolve cost challenges and allocating the benefits to families like yours.
Excellent healthcare can only be provided when care providers, support staff, volunteers, and administrative personnel are about more than clocking in and out and collecting a paycheck. Our standards are high for both our processes and our providers. Elim Care is a way of life for our employees, a calling that we take very seriously.
We invite you to spend time with us and see for yourself.
Both are accessible to you in your choice for a senior care provider.
Newton Village Receives 2017 Customer Experience Award from Pinnacle Quality Insight
Newton, Iowa. March, 14, 2017 – Newton Village is, a Iowa – based provider of Senior Living, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2017 Customer Experience AwardTM. Qualifying for the award in the categories of Overall Satisfaction, Personal Care, and Safety and Security to mention a few., Newton Village displays a continued dedication to providing Best in Class senior healthcare services.
Margie Criswell of Newton Village describes receiving the award as an honor, stating that “ We are encouraged every time we receive positive feedback from our customers. It the small things we do every day that speak for our desire to give our customers a place where they can be themselves”.
Throughout its 14 year history of serving the community, Newton Village has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2016, a sampling of Newton Village’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Newton Village in specific categories.
Every month, Newton Village has gathered its real-time survey results in order to gain a better understanding of the resident’s needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Newton Village has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 20 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,300 care providers in all 50 US states, Canada and Puerto Rico.
About Newton village
Opened in 2003 Newton Village has been meeting the housing needs for Assisted Living and Independent Living customers. They then added Elim Gardens Assisted living for Dementia Care needs and in 2014 a 24 bed healthcare center was opened that specializes in Rehabilitation/Skilled Care, Long-Term and Hospice Care for our customers.