Newton Village is proud to announce that we have received the 2024 Pinnacle Customer Service award! This is an honor to receive this award as we were scored in the top 15% of senior care in the nation.
Congratulations to all of our staff at Newton Village for your outstanding work! This highlights what we are doing for Assisted Living, Independent Living and Skilled Nursing in Newton, IA.
We were recognized Best in Class for the following categories:
Assisted Living:
- Variety of Food/Menu Choices
- Quality of Food
- Dining Service
- Activities
- Individual Needs
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Independent Living:
- Variety of Food/Menu Choices
- Quality of Food
- Dining Service
- Activities
- Individual Needs
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Quality of Food
- Cleanliness
- Individual Needs
- Laundry Service
- Communication from Facility
- Response to Problems
- Dignity and Respect
- Recommend to Others
- Activities
- Professional Therapy Services
- Admission Process
- Overall Customer Experience
About Pinnacle Quality Insight:
Throughout 2023, Newton Village residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated Newton Village in multiple categories.
About Cassia:
Newton Village is a part of Cassia, which has a mission to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.
